Wi-Fi routers and access points operate at two different radio frequencies: 2.4 GHz and 5 GHz. Your Savant Host and Savant devices are designed to communicate over 2.4 GHz.

Most routers and access points in homes today operate at 2.4 GHz. This is the frequency supported by the Wi-Fi protocols 802.11a, 802.11b, and 802.11g, the oldest protocols available for home Wi-Fi networks.

802.11n, a newer Wi-Fi protocol, can operate at either 2.4 GHz or 5 GHz. If an 802.11n access point or router is a dual-band device running two networks, one at each frequency, you will see two different networks listed when you search for Wi-Fi networks on your smartphone or tablet. A Wi-Fi device such as a smartphone or tablet can only connect to one network at a time. To be able to use the Savant App, connect to the network running at 2.4 GHz.

802.11ac, the newest Wi-Fi protocol, operates only at 5 GHz. However, some 802.11ac access points are dual-band devices, meaning that they support both 5 GHz with 802.11ac and 2.4 GHz using an older protocol such as 802.11b.

To confirm that your Wi-Fi equipment supports 2.4 GHz Wi-Fi, look for any of the following on the packaging or labeling of your Wi-Fi access point or router:

• 2.4 GHz
• 802.11a
• 802.11b
• 802.11g
• 802.11n along with either 2.4 GHz or dual-band