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How do I troubleshoot my devices and components?

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TitleHow do I troubleshoot my devices and components?
Full Description
 
  • Is your device or component powered on?
  • Are you within 30 feet of your Savant Host and other Savant devices?
  • In your designated room, are all your Savant devices in your Savant Remote base line of sight?
  • Are all your Savant devices powered on?
  • If the above actions have not resolved the issue, please see the following troubleshooting information.
     

Troubleshooting Information:

  1. Open the Savant App

  2. Swipe from left to right on the Home Screen to reach the Device Pane

  3. Tap the Device that is not working.

  4. If it is a Component tap Remote in the  Device Pane and then locate the Component.

  5. Tap the white X in the top left corner to remove the device/component.

    • For Savant Lamp Control, Savant Remote, or Savant Blaster, factory reset the device before proceeding to step 6.

  6. Re-add the device/component to your Savant system by tapping the + sign in the top left corner of the Device Pane and follow the on-screen instructions.

  7. If the issue persists, contact Savant Support.

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