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Savant Lighting TrueImage: Frequently Asked Questions

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TitleSavant Lighting TrueImage: Frequently Asked Questions
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The following is a list of some frequently asked questions about the Savant Lighting TrueImage app and Savant Smart Lights, along with their answers.  If your question is not covered here, please check our Knowledge Base for more detailed product information and documentation, or contact Savant Support, and we’ll be glad to assist you further in any way we can.

Q: How does the Savant Lighting TrueImage app control my Smart Lights?

A: Savant Lighting works using Bluetooth Low Energy (BLE) Mesh technology.  Each Smart Light has the ability to relay commands to any other light within Bluetooth range, forming an interconnected "mesh" of Bluetooth communication pathways.  As long as your iOS device running the Savant Lighting TrueImage App is within range of one of your Smart Lights, control commands will be passed along to any other light within the mesh.

Q: What types of fixtures will Savant Lighting smart bulbs work with?

A: Certain recessed or fully enclosed fixtures are not supported for use with Savant Lighting, as they can interrupt Bluetooth connectivity.  Dimmable fixtures or wiring are also unsupported.  Any other standard fixture that is compatible with the specific bulb’s specifications will be compatible with your Savant Smart Lights.

Q: Will my Savant Smart Lights work with third-party products like Amazon Alexa, Google Assistant, Apple Homekit, ITTT, etc.?

A: At this time, Savant Lighting can only be controlled via the Savant Lighting TrueImage App, and is not compatible with any third-party products or software.  Integration with many third-party devices is however available in our Savant Pro line of home automation solutions.

Q: Where can I find more detailed product information and specifications for Savant Smart Bulbs?

A: For a list of detailed technical specifications, please refer to the packaging or product insert card for your Savant Lighting smart bulbs, or see Savant Smart Light Product Information for more information.

Q: How many Savant Lighting Smart Lights can I add to my home?

A: We support control of up to 50 individual Smart Lights in a single Bluetooth Mesh network using the Savant Lighting TrueImage app.

Q: How do I control a single Savant Smart Light individually rather than as part of a Group?

A: Individual Smart Lights can be added to the Savant Lighting TrueImage App by selecting “None” when assigning the Group, or by simply creating a Group of only one light.  If your Smart Light is a part of a Group, it cannot also be configured for individual control,  However it is possible to control multiple individual Smart Lights at once using Scenes.

Q: Can I control my Savant Smart Lights remotely when I am away from home?

A: This is not possible at this time.  Savant Lighting uses a Bluetooth Mesh network to communicate with and control your Smart Lights, so your mobile device running the Savant Lighting TrueImage app must be within Bluetooth communication range of at least one of your Smart Lights in order to control them.

Q: What types of devices can I use to run the Savant Lighting TrueImage App?

A: Savant Lighting TrueImage is available through the App Store for all iOS devices running iOS 10.x or higher.  Currently the TrueImage app is not available for the Android platform.

Q: Can my Savant Smart Lights be controlled from more than one iOS device?

A: Yes.  By logging in to multiple devices using the same Savant User Account, your Savant Lighting configuration, Scenes, and Smart Lights can all be accessed and controlled from multiple mobile devices.

Q: How do I reset my Savant Smart Lights?

A: If you need to reset your Smart Light to its factory default for any reason, this can be done by first deleting the Smart Light from the Savant Lighting TrueImage app, then cycling the light on and off four times using the physical light switch.  Wait for the light to fully come on before shutting it off again.  When successfully reset, your Smart Light will flash a series of colors in sequence.  When the light has returned to the default white color, it can be scanned for again and re-added in the app.

Q: Are Savant Lighting Smart Bulbs energy efficient?  How do they compare to similar traditional lightbulbs?

A: Savant Smart Lighting bulbs are much more energy efficient than a standard incandescent bulb which outputs similar luminosity.  For specific comparisons of each Savant Lighting bulb model and comparable incandescent bulbs, please see the associated article on our Knowledge Base.

Q: Can I use Savant Lighting bulbs outside?

A: This depends on the specific model of bulb.  The Savant Lighting Outdoor BR30 Flood is intended for indoor or outdoor use.  Please see the product specifications article on our Knowledge Base for detailed specifications.

Q: Will Savant Lighting work outside of the United States?  

A: Yes.  Savant Lighting bulbs are supported for use internationally.  For detailed universal power specifications for all available models, please see the product specifications article on our Knowledge Base.

Q: Which standards are Savant Lighting bulbs compliant with?

A: Savant Lighting bulbs are compliant with ETL, CE, RoHS, and FCC standards.  If you have further questions regarding compliance, please feel free to contact us.

Q: What is the policy for product returns and what sort of warranty terms are Savant Lighting products covered by?

A: Product returns are subject to the policies and terms of the retailer whom you purchased your Savant Lighting products from.  All Savant products are covered by a Limited 2-Year Warranty, and defective products will be repaired or replaced.  If you believe you have a defective product which is covered by the warranty terms, please contact Savant Support, and we will be glad to assist you.

Q: What is the expected product life span for my Savant Lighting bulbs?

A: Savant Lighting bulbs have an expected life of 20+ years.

Q: How many extensions can I add to my Savant Smart LED strips?

A: The Savant Smart LED strips are supported with up to 8 x 1m extensions, for a total of 10m, including the 2m Color Kit.

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